Delivery & Returns

I offer free UK Standard 2nd Class shipping on all products. You can choose to upgrade to 1st Class shipping in the UK, or tracked and signed.

International standard shipping (untracked) is £5, or £10 for tracked shipping.

Will I be charged Customs and/or Import Fees on my order?

Helen Ridley Illustration is based in the UK. Due to the recent changes that have arisen since Brexit - going forward EU Customers will now be charged VAT on orders upon arrival into your country, plus any handling charges. These fees and charges must be paid by the receiver. 

If you are unsure what fees will apply to your order, please check with your local customs office before purchasing so you are aware of charges to avoid any nasty surprises. Customs and Import fees vary from country to country, so we cannot give any specific information regarding the charges customers may incur.

Where is my order?

I dispatch every Monday and Thursday via Royal Mail untracked services. If you require tracking information, please choose a tracked shipping method.

During busy times, public holidays or school holidays, orders may be dispatched on different days. Orders within the UK usually take 3-5 working days to be delivered. International orders can (but very rarely) take up to 6 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please just get in touch and I’m sure I can work something out.

UK Express Shipping Information

Please be aware that express shipping options coincide with my posting days which are Monday and Thursday. Any orders placed on after 12pm on Thursdays or on Fridays with express 1 day shipping will not be posted until the following Monday. 

Change of Addresses

Please ensure your delivery information is correct before checking out, addresses cannot be changed once your order has been processed. If your address is incorrect, a refund cannot be issued or the order resent until it has been returned to us by Royal Mail. If your order has been returned to us due to an incorrect address, you will be required to pay for the additional postage for the order to be resent, or a refund can be issued minus the postage cost.

What is my tracking number?

For standard deliveries, there is no tracking number. If you upgraded to tracked shipping, and you haven't received a tracking number in your dispatch notification email, please get in touch and I will look into that for you.

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items cannot be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders (including made to order clothing)

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.